You must use the registration template supplied by HMRC and it must state the line of business otherwise it will be rejected. You must be authorised for the tax your issue is about. HMRC must hold a current agent authorisation 64-8 Tax agents and advisers: authorising your agent (64-8) to enable HMRC to discuss and exchange information with you about your client. HMRC will store your details securely and may contact you occasionally by email or telephone to provide information about the HMRC services that are available to agents. When HMRC receives your form, an automatic acknowledgement will be sent to the email address on the form. If you have more than 1 branch or office, 1 representative from each branch will need to register, but then everyone in that branch will be able to use the service. You only need to register once, and only 1 representative needs to register for everyone in the firm to be able use the service.
Use the online registration form to register for the AAM service. The AAM service does not replace HMRC’s process for formal complaints. Only use the AAM service if you’ve not been able to resolve a client-specific issue through normal HMRC methods. You must first contact the HMRC office you’ve been dealing with or contact HMRC to try and resolve your issue before using the AAM service. The AAMs mediate with the business area to reach a satisfactory conclusion to issues. They act as a single point pre complaints channel to help resolve any ongoing client-specific problems when the usual escalation processes within HMRC have failed. They act as an intermediary between agents and HMRC where the normal communication channels have broken down.
HMRC has a UK-wide team of Agent Account Managers ( AAMs) to help deal with tax agents and advisers more effectively.ĪAMs help resolve client-specific issues.
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